Help & Common Questions

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1. Authentication & Access

• Where is my sign-in link? Links are sent instantly. If you don't see it within 60 seconds, check your Spam or Junk folder.
• Why no passwords? We use sign-in links and Passkeys for secure, frictionless access. A Passkey lets you sign in using your device's biometric lock — a fingerprint or face scan — instead of waiting for an email or remembering a password.
• Session persistence: Your session stays active until you manually sign out or clear your browser storage.

2. How the Site Works

• Laptops & desktops: This is where you do the work. Start new questions, grow a network by double-clicking concepts, change direction with a right-click, and generate reports.
• Mobiles & tablets: The mobile experience is optimized for reading and navigating networks you have already built. To expand a network or generate a report, use a laptop or desktop.
• How a network grows: When you ask a question, thinksn opens it along a small number of frames — distinct kinds of argument that can be made about the question, such as causal, comparative, evaluative, or predictive — and populates each frame with concepts.
  • Double-click a concept to extend the network through that concept in the default direction.
  • Right-click a concept to choose the lens through which to extend it. Some lenses add support — an example grounds the concept in a concrete instance, a context surfaces the conditions under which it holds, a temporal lens traces how it has shifted over time. Others push back. Counter tries to rebut the concept outright; Blindspot grants the concept's evidence but challenges the inferential step itself, surfacing a condition under which the reasoning silently fails. Counter and Blindspot are not neutral alternative viewpoints — they are the system pressing on the argument.
• Structural vs. Simplified view: The same network can be read two ways. Structural view shows the analytical scaffolding — the frames, the lens questions that were applied, and the concepts they produced — so you can see how the argument was built. Simplified view strips that scaffolding out and shows only the concepts and their relationships, so you can see what the argument is about. Toggle between them depending on whether you are working on the structure or on the content.
• Tracing a connection: Hovering over or tapping a concept highlights the path back to your original question — showing exactly how the network reached that point.
• Generating a report: At any point you can turn the network into a written analysis.
  • Click the concepts you want to include — they will glow yellow when selected.
  • Right-click and choose "Generate Report."
  • The report does not summarize. It reads the structure: what the argument rests on, where its strongest chain of reasoning runs, where that chain is single-threaded, and what your choices left untouched.

3. Privacy & Security

We collect only what is strictly necessary to run the service.

• No advertising scripts on thinksn: we don't run third-party advertising or tracking scripts on the site. Sponsored links redirect through our advertising partner Monetag at the moment of click — see our Privacy Policy for details.
• We don't sell your data.
• Your work: networks you create are tied to your account or, if you're not signed in, to a temporary session.
• Public library: generic questions that contain no personal information may be added to thinksn's public library, after automated screening and a 24-hour review delay. You can mark any query private at the moment you submit it to keep it out of the library entirely. See our Privacy Policy for the full process and the takedown channel.
• The 30-day rule: anonymous-session networks, and shared copies that others have redeemed, are automatically deleted after 30 consecutive days of zero access. Networks in your own library are kept as long as your account is active. Public-library items have their own lifecycle and persist until takedown.
• Encryption: your connection to the site is fully encrypted and your data is stored securely in the United States.

4. Shared Networks

• Sharecodes create independent copies: when someone redeems your sharecode, they receive their own copy of the network in their library (or session). They can keep it, modify it, or share it onward.
• No identities exchanged: sharers don't see who redeemed their code, and recipients don't see who shared with them.
• Sharecodes are permanent, copies aren't: the code itself never expires, but each individual copy is subject to the 30-day inactivity rule.
• Deleting your account doesn't reach copies others have already redeemed — those remain with their respective holders.
• Problems with shared content? Contact support@thinksn.com and we'll investigate.

5. Direct Support

If your question isn't covered above, reach us directly using the form below. We typically respond within 24 hours.