Support & FAQ

System Status: Operational

1. Authentication & Access

Where is my Sign-in Link? Links are sent instantly. If you don't see it within 60 seconds, check your Spam/Junk folder.
Why no passwords? We use Sign-in Links and Passkeys to ensure secure, frictionless access. A Passkey lets you sign in using your device's biometric lock (like a fingerprint or face scan) instead of waiting for an email or typing a password.
Session Persistence: If you are logged in, your session remains active until you manually sign out or clear your browser storage.

Laptops & Desktops: This is where you do the heavy lifting. You can start new searches, grow your network by double-clicking nodes, change perspectives with a right-click, and generate final reports.
Mobiles & Tablets: These devices are for reflecting on what you’ve already built. Functionality is "view-only"—you can move nodes around and tap the white bubbles to see how they connect back to your original goal, but you cannot expand the network.
How the Network Grows: When you ask a question, the system builds a map of ideas.
- Exploring: Double-clicking an idea tells the system to go deeper in that specific direction.
- Changing Perspectives: Right-clicking allows you to look at an idea through a different lens—like looking for hidden blindspots or finding real-world examples.
Generating a Report: You can turn your map into a written analysis at any time.
- First, click the specific ideas (white bubbles) you want to include. They will glow yellow to show they are selected.
- Then, right-click and select "Generate Report."
- The system will write a summary of the path you took, explain what your choices reveal, and—most importantly—point out what you might have missed by taking that specific route.
Seeing the Connection: If you hover over or tap a node, the system highlights the path back to your original question. This shows you exactly how the system "thought" its way from your first query to that specific result.

We only collect what is strictly necessary to run the site and keep your work saved.

No Tracking: We don’t use advertising cookies, third-party trackers, or behavioral profiling. We don’t sell your data.
Your Work: Everything you create is tied to your account. We don't monitor your private projects.
The 30-Day Rule: To keep our database clean, any project that is not saved to a registered account and hasn't been viewed by anyone for 30 days is deleted.
Encryption: Your connection to the site is fully encrypted, and your data is stored securely in the United States.

Public Links: As noted in our Terms, generating a shareable link is an act of public disclosure. These links are persistent as long as they remain active.
Purge Logic: Abandoned networks (removed from your library) are automatically purged from our systems after 30 days of zero traffic.

If your issue isn't covered above, you can reach us directly.